The Hopps Partnership (THP) are committed to protecting and respecting your privacy. This Policy explains how we collect personal data, how we use it and who we might share it with.
Who We Are
The Hopps Partnership is a London based firm of Chartered Surveyors. We provide professional services in Building Surveying and the Party Wall etc. Act 1996 throughout London and outlying areas.
As a Royal Institution of Chartered Surveyors (RICS) registered Practice, the team of Surveyors have extensive experience in these fields.
We are a company incorporated in England, whose registered office is at Second Floor, 34-40 High Street, Wanstead, London E11 2RJ, registered with Company Number 7077822 and registered for VAT purposes with number 905833423.
We are also registered with the Information Commissioner’s Office as a Data Controller (Registration number: ZA233941).
How Do We Collect Information From You?
We collect information from you in the following ways:
- Through our website, including forms and cookies (please refer to the relevant cookie notice for further details);
- Email, post and mail correspondence with us;
- Contact via phone;
- Our social media channels;
- Application and request forms by post’
- In-person contacts with THP employees and affiliates;
- Information we gathered via events, and
- Information we receive from external 3rd parties.
- Information gathered from the Land Registry Portal.
We will direct you to this web page so you understand how your data might be used. If you have concerns in respect of this policy or how we may use this data, please refer this back to us.
How you send information to us is your choice but please be aware that some methods are not secure. If you are unsure how you should send confidential data to us please contact us and we may be able to help you.
What Type of Information Do We Collect From You?
We will collect different kinds of information from you depending on our relationship with you:
- We will collect the information we need to provide you with the products and services you have requested from us;
- The personal information we collect might include your name, address, telephone numbers, email address, IP address, and information regarding what pages are accessed on our website and when.
- If we receive a complaint or query, we will collect the data required to consider the complaint or query effectively.
- If you apply for a job at THP we will collect enough data to process your application.
How Is Your Information Used?
We will use your data in accordance with the law. The below sections outline how your data will be used.
We may use your information to:
- Process orders that you have submitted;
- Carry out our obligations arising from any contracts entered into by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested;
- Process a grant or job application.
We review our retention periods for personal information on a regular basis. We will hold your personal information relating to our Building Survey service for a minimum of 6 years. After this period your data will be deleted unless you have requested otherwise or you have appointed us to carry out a Building Survey.
Personal information relating to Party Wall services will be held on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us or as long as you have requested.
We Will Use Your Data in The Following Ways Unless You Opt-Out Or Object:
We use your data to prepare legal paperwork; to communicate progress with you; to report back to you in respect of the service you have engaged us to undertake; to liaise with neighbours as necessary (ensuring that sensitive data is not given to your neighbours); to prepare and send invoices to relevant parties; to terminate our services for any reason as required in discussion with you and in line with best practice; to deal with complaints; to liaise with third parties you have asked us to engage with in so far as this is included within our scope of service.
Should you provide personal data to us, there are circumstances when we will use it whether you provide us with consent or not. This is likely to be the case where we need to use your data to provide you with services you have requested from us (such as processing payments or delivering products), where we need to process the data for regulatory purposes or any other legal reason. The below lists some of the ways we may use data without your consent:
- We will share personal data with a third party if required to do so by law
- If you make a complaint we will process your data to address any concerns effectively. We may need to do this even if you change your mind where we have a responsibility to protect the public. This includes complaints through our regulatory team and our dispute resolution service.
- If you contact us and provide us with your personal data as part of a query we will keep a record of those details.
Who Has Access to Your Information?
- Employees of THP will have access to your personal data only where it is needed to carry out a specific task.
- Third Party Service Providers working on our behalf - we may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf - for example, we use Third Party applications such as Go Report to produce Schedules of Condition and Party Wall Pro to track Party Wall matters. Any third parties shall be compliant with data protection laws and regulations and best practice or shall be specifically vetted by you where THP have no prior arrangement with them and the data we provide is reasonable to pass on without risk so far as is reasonably practicable.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
In the ‘How is your Information Used?’ section it describes circumstances in which other parties may be given access to your data, this includes other regulatory bodies and public authorities such as the police, HMRC and the insolvency service. We may also share your data with third party experts when getting an opinion as part of a regulatory investigation or as part of a dispute resolution service.
Your Choices and Rights
You have a right to access the personal data we hold about you. You may ask us to rectify or erase the personal data we hold about you or to restrict the processing we carry out. You can also object to the way we are processing your personal data.
In some cases, we may not fully comply with your request. For example, if you request access to your personal data in relation to an ongoing investigation we may not provide it to you. This is because it could affect the outcome of the case.
You have the right to ask for a copy of the information THP hold about you. We will initially provide this free of charge but may charge for repetitive information requests to cover our costs in providing you with details of the information we hold about you.
To submit a question about the way we process your data or to enforce your above rights please contact firstname.lastname@example.org with your request.
We would always ask that you contact us first if you have any complaints about the way we are processing your personal data. If you have contacted us and you are still unhappy about the way we are using your data, you can submit a complaint to your national data protection authority.
How You Can Access and Update Your Information
You can submit a request for access to email@example.com. Alternatively, you can write to The Hopps Partnership Data Protection Officer, Second Floor, 34-40 High Street, Wanstead, London E11 2RJ.
Where Is Your Personal Data Processed?
THP has its headquarters in London and this is where most of your personal data is likely to be processed, in addition to the country you reside in. We may share personal data internally within THP to maintain our professional standards. Where this is done we will do so in accordance with the law.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
The services provided by THP are intended for individuals over the age of 16. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.
You can opt out of being tracked by Google Analytics across all websites by visiting https://tools.google.com/dlpage/gaoptout.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
You should note that if you do not accept the cookies or subsequently choose to disable cookies, you may not be able to access all the services on our site. We also note that one of the cookies we use is essential for parts of the site to operate and has already been set.
This Policy was last reviewed in May 2018. The content of the policy may be reviewed and changed without prior notice, please visit the policy for any changes.
Please write to the Data Protection Officer if you:
- Have any questions about how THP collects and uses your information;
- Want to access the information THP hold about you;
- Address any concerns about the information you have provided THP; or
- Have any complaints about how THP uses your information.
Data Protection Officer – firstname.lastname@example.org